Course Certified By:

Introduction

There is often a difference made between managing and leading. However, all managers who wish to be effective should practice leadership skills to inspire their employees, maintain a positive work environment, and ensure company productivity.

To be a successful manager and leader, there are many skills that you will have to master and qualities you will need to develop.

This training course provides an understanding of the necessary skills for effective management and leadership, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping potential future leaders and employees know how to use productive leadership and management techniques.

Objectives

• Understand key leadership and management skills.
• Understand and develop skills necessary for new leader.
• Define and select the personal leadership styles.
• View leadership from different perspectives
• How to lead and be “in charge” of different personalities, attitudes, performers, and contributors
• Manage and motivate people for effective accomplishment.
• Manage and influence peers.
• Select when and which to apply problem-solving and creative thinking techniques to apply.
• Manage small or large groups, project teams, and complex assignments.
• Deal with conflict, ways to manage interpersonal issues and disagreement.

Who Should Attend?

• Professionals who are relatively new to supervision, team leadership, and management
• Established supervisors who have not had formal supervisory training.
• Team Leaders who wish to increase their effectiveness.
• Those who wish to refresh and develop their team leadership and management skills.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm